Refund & Revisions Policy

Happy Ages sells bespoke, AI-generated digital artwork and related digital products. Because every crest, poster, or card is created uniquely for you at the moment you order, our policy needs a few specifics — please read this before purchasing.

1. What you get when you buy a Coat of Arms ($9.99)

• A one-off, AI-designed digital family crest based on the details you submit.
• A high-resolution PNG file (transparent background, print-ready 300 DPI).
• A PDF Welcome Guide with your design brief.
• Up to 2 free revision requests to refine the result.

2. Free revisions before you ask for a refund

If your first crest doesn't feel right, please request a revision first. Most design concerns are resolved in one or two refinements. Revisions are free and can be requested from your account dashboard within 14 days of your original order.

3. Full refund window

You are entitled to a full refund if:

• You request it in writing within 14 days of purchase, AND
• You have used both included revisions and are still unsatisfied, OR the AI has failed to generate any usable crest, OR you have not yet downloaded any final file.

To request a refund, email cheers@happyages.com from the address used at checkout with your order number and a short note describing the issue. Refunds are typically processed within 5–10 business days back to the original payment method.

4. When we cannot refund

• Once you have downloaded a final high-resolution file and approved the design, the digital goods are considered delivered and consumed.
• Beyond 14 days from purchase.
• Change of mind after downloading the file (in line with UK Consumer Contracts Regulations 2013, digital-content rights are exhausted once you have downloaded the final asset).
• Physical products (framed prints, T-shirts) already produced or shipped — see below.

5. Physical products (framed prints, T-shirts, posters)

Physical items are made on demand by our fulfilment partners (Printify, third-party framers). Because they're custom-printed with your unique design, we can only refund or replace items that arrive damaged, defective, or materially different from what you ordered. Report issues within 7 days of delivery with clear photos.

6. Etsy purchases

If you bought a Happy Ages listing on Etsy and then redeemed a claim code on this site, your refund is handled here, not on Etsy. Please still contact us via cheers@happyages.com — do not open a case on Etsy until you have heard back from us, as this often slows things down.

7. UK & EU statutory rights

Nothing in this policy limits your statutory rights as a consumer under the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or equivalent EU consumer legislation.

8. Contact

For all refund requests, revisions, or general support: cheers@happyages.com. We aim to reply within 1 business day.